SALES & RETURN POLICY
- We do not offer refunds for purchases made within our company. All transactions are final and non-refundable.
- If a customer is dissatisfied with their product, this item can be returned for store credit and must be in it’s original condition. Returns are not accepted for custom orders.
- Customers have 7 calendar days to notify us of any sizing, style, or colour alterations that they wish to be made. (*Please note that custom colour may add an additional 48 hours to processing time).
- Custom coloured wigs and extensions cannot be returned or exchanged. Colour alterations are still available as long as we are notified within 7 calendar days.
- Custom Orders: Custom orders are final sale. If a customer isn’t satisfied with their product a store credit can be issued to them.
- Shipping and tax rates do still apply for items being returned. Shipping fees are exempted for clients requesting local pick up.
SHIPPING AND PROCESSING
SHIPPING: We currently offer shipping to Canada and the U.S
- Canada: The average shipping time for products travelling within Canada is 2-4 weeks.
- United States: The average shipping time for products travelling to the US is between 4-6 weeks.
SHIPPING SERVICE: Our current shipping courier is Canada Post
INTERNATIONAL SHIPPING: We do not currently offer shipping outside of Canada and the US.
RUSH ORDERS: If you require a faster processing time for your order, rush orders are available for an additional $50 fee and take up to 12 business days to process (available in Canada only)
PICK-UP ORDERS: We allow orders to be picked up for clients available locally. The average processing time for clients requesting pick up is 2-3 Weeks