SALES & RETURN POLICY
- We do not offer refunds for purchases made within our company. All transactions are final and non-refundable.
- If a customer is dissatisfied with their product, this item can be returned for store credit and must be in it’s original condition. Returns are not accepted for custom orders.
- Customers have 7 calendar days to notify us of any sizing, style, or colour alterations that they wish to be made. Custom coloured wigs and extensions cannot be returned or exchanged. Colour alterations are still available as long as we are notified within 7 calendar days.
- Custom Orders: Custom orders are final sale. If a customer isn’t satisfied with their product a store credit can be issued to them.
- Shipping and tax rates do still apply for items being returned. Shipping fees are exempted for clients requesting local pick up.
SHIPPING AND PROCESSING
SHIPPING: We currently offer shipping to Canada and the U.S
- Canada: The average shipping time for products travelling within Canada is 10-12 business days.
- United States: The average shipping time for products travelling to the US is between 2-3 weeks.
SHIPPING SERVICE: Our current shipping courier is Canada Post
INTERNATIONAL SHIPPING: We do not currently offer shipping outside of Canada and the US.
RUSH ORDERS: If you require a faster processing time for your order, rush orders are available for an additional $50 fee and are processed within 7 business days (available in Canada only)
PICK-UP ORDERS: We allow orders to be picked up for clients available locally. The average processing time for clients requesting pick up is 7-10 business days